Shipping & Returns
SHIPPING COSTS AND DELIVERY
1. Prices and Taxes
The prices displayed on casachiqui.com include the applicable value-added tax (VAT), but do not include shipping costs. If the applicable VAT rate changes after an order has been placed, the change may be reflected in the price of the items in accordance with applicable law and without individual prior notification, where legally permitted.
2. Shipping Costs
Where the shipping cost for an order is displayed during checkout, that cost will remain the same regardless of the size or weight of the order, unless otherwise stated before purchase.
If we are unable to deliver your order in full and need to make more than one delivery, no additional shipping charge will apply to subsequent deliveries.
3. International Orders, Customs Duties, and Import Taxes
Orders shipped outside Colombia may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country. These charges may become payable when the goods arrive in the destination country.
Unless otherwise stated or required by applicable law, these charges are the customer’s responsibility. Such charges will not be refunded by Casa Chiqui if the customer subsequently returns the product.
4. Order Processing and Delivery Times
Casa Chiqui will dispatch accepted orders as quickly as possible and generally in the order in which they are received.
Depending on the delivery method and the time the order is placed, delivery normally takes between 1 and 7 business days (Monday through Friday). Delivery times may vary depending on the destination.
Occasional delays may occur during peak periods or due to unforeseen circumstances. Subject to applicable law and any agreed arrangements, orders will be delivered no later than 30 days after the order is placed.
Expected delivery details will be provided before you complete your order. Where applicable, shipping charges will be displayed during checkout. If shipping costs cannot be calculated automatically because of the product’s dimensions, special characteristics, or destination country, please contact Casa Chiqui for assistance.
If you have provided your email address, you will receive an order confirmation containing the expected delivery details.
5. Delivery Terms
Where applicable, international deliveries will be made in accordance with the delivery terms, including any agreed Incoterms, expressly confirmed between Casa Chiqui and the customer.
Casa Chiqui will make reasonable efforts to meet the agreed delivery schedule. If production or delivery difficulties make the agreed schedule impossible, the parties will work together in good faith to establish a revised delivery schedule, subject to applicable law and the customer’s rights.
PRODUCT COLORS
We make every effort to display and describe the products on casachiqui.com as accurately as possible.
However, the colors shown in product photographs may differ slightly from the actual colors due to computer, mobile device, screen, and display settings.
We cannot guarantee that the colors displayed on your screen will exactly match the actual product. This does not affect any rights you may have under applicable consumer protection laws if a product is defective or materially different from its description.
RETURNS AND EXCHANGES
1. Return Requests and Eligibility
To request a return or exchange, please email us at:
Please include your order number and the reason for your return or exchange request.
Full-price items may be returned within 14 days of receipt for a refund, provided they have not been worn, washed, altered, or used and retain their original tags and condition.
Once you receive return instructions from Casa Chiqui, the package must be dispatched within 5 business days.
After the 14-day period, sales are considered final, except where a return, refund, or other remedy is required by applicable law.
Sale items are considered final sale, subject to any mandatory rights available under applicable consumer protection laws.
Customers may choose their preferred return shipping method. We recommend using a tracked and insured service, as Casa Chiqui cannot assume responsibility for return packages lost in transit when the loss is not attributable to us.
We reserve the right to refuse returns that do not meet the stated eligibility requirements, to the extent permitted by applicable law.
2. Exchanges
Purchased items may be exchanged for a different size, subject to stock availability.
Exchanges will be processed once the returned merchandise has been received and inspected. The requested replacement size must be available at the time the exchange is processed.
If the requested size is unavailable, Casa Chiqui will contact the customer to discuss the available options, subject to applicable law.
3. Return Shipping Costs
Unless otherwise required by applicable law or agreed otherwise by Casa Chiqui, customers are responsible for the cost of shipping items returned for a change of mind or a voluntary size exchange.
This provision does not limit any statutory rights that may entitle a customer to a refund, replacement, return shipping reimbursement, or another remedy.
CONTACT INFORMATION
If you have questions about shipping, delivery, returns, or exchanges, please contact us.
Casa Chiqui
Address: Calle de la Universidad No. 36-127, Within the Walled City, Cartagena, Colombia.
Email: c@casachiqui.com
Phone: +57 317 437 6864
Website: https://www.casachiqui.com/
We will be happy to assist you with your order.
