Return & Refund Policy
Last Updated: October 12, 2026
At Casa Chiqui, we want you to be happy with your purchase. If you need to return an item or request a refund, please review the following policy and contact our team for assistance.
1. Return Eligibility
Full-price items may be returned within 14 days of receipt, provided that:
The item has not been worn, used, washed, or altered.
The item remains in its original condition, with all original tags attached.
The item is returned in suitable packaging to protect it during transit.
To initiate a return, please contact us within the applicable return period. Once you receive our return instructions, the package must be dispatched within 5 business days.
Returns that do not meet these conditions may be refused, to the extent permitted by applicable law.
These conditions do not restrict any mandatory consumer rights that may apply to defective, damaged, or incorrectly supplied products.
2. Items Not Eligible for Voluntary Returns
Sale items are considered final sale and are not eligible for voluntary returns or refunds, except where otherwise required by applicable law.
Additional exclusions may apply only where clearly disclosed before purchase and permitted by law.
Nothing in this section limits your statutory rights regarding defective, damaged, misdescribed, or non-conforming products.
3. How to Request a Return
To request a return, please email us at either of the following addresses:
Please include:
Your full name.
Your order number.
The item you wish to return.
The reason for the return.
Our team will review your request and provide instructions for sending the item back.
Please do not send a return before contacting us and receiving the applicable instructions.
4. Return Shipping Costs
For voluntary returns, including returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.
We recommend using a tracked and insured shipping service. Please retain your shipping receipt and tracking information until your return has been processed.
Casa Chiqui cannot assume responsibility for packages lost in transit when the loss is not attributable to us.
If an item arrives damaged, is defective, or does not match your order, please contact us promptly so we can review the issue and explain the available remedies.
5. Refunds
Once we receive and inspect your returned item, we will notify you whether the return has been approved.
If approved, the refund will generally be issued to the original payment method, unless another method is agreed upon or required by law.
The time it takes for the refund to appear in your account may depend on your bank or payment service provider.
Where applicable law establishes a specific refund deadline, that deadline will apply.
Shipping charges, customs duties, import taxes, and other fees may not be refundable for voluntary returns, except where required by applicable law or expressly stated otherwise by Casa Chiqui.
6. Exchanges
Items may be exchanged for a different size, subject to availability.
To request an exchange, contact us with your order number and the size you would like to receive.
Exchanges will be processed after the original item has been received and inspected. If the requested size is unavailable, we will contact you to discuss the available options.
Return shipping costs for voluntary exchanges are the customer’s responsibility unless otherwise agreed or required by applicable law.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item you purchased, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs where helpful.
We will review the situation and work with you to determine the appropriate solution under our policies and applicable consumer protection laws. Depending on the circumstances, this may include a repair, replacement, refund, or another legally required remedy.
8. International Returns
Customers returning orders shipped outside Colombia should be aware that international returns may involve additional shipping costs, customs procedures, and documentation.
For voluntary returns, customers are generally responsible for applicable return shipping expenses and any non-refundable import duties or taxes, unless otherwise required by law.
Please contact Casa Chiqui before shipping an international return so we can provide the appropriate instructions.
9. Consumer Rights
This policy is intended to explain our voluntary return and refund procedures. It does not replace or limit mandatory consumer rights under applicable law.
Where applicable legislation provides additional rights, including rights relating to defective products, distance purchases, withdrawal periods, refunds, or delivery, those rights will prevail over any conflicting provision in this policy.
10. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us.
Casa Chiqui
Address: Calle de la Universidad No. 36-127, Within the Walled City, Cartagena, Colombia.
Email: c@casachiqui.com
Returns and exchanges: ventas@casachiqui.com or comercial@casachiqui.com
Phone: +57 317 437 6864
Website: https://www.casachiqui.com/
Thank you for shopping with Casa Chiqui. We appreciate your trust and look forward to assisting you.
