Terms & Conditions
Last Updated: October 12, 2026
1. GENERAL
These Terms & Conditions govern the use of the Casa Chiqui website and any orders placed through our website, mobile website, or email. In these Terms & Conditions, “Casa Chiqui,” “we,” “us,” and “our” refer to Casa Chiqui, while “Customer,” “you,” and “your” refer to anyone accessing our website or purchasing our products.
Please read these Terms & Conditions carefully before placing an order at www.casachiqui.com. By using our website or placing an order, you acknowledge that you have read these Terms & Conditions. Where required by law, your explicit acceptance will be requested before completing a purchase.
Casa Chiqui offers products displayed on our website, subject to availability. The appearance of a product on the website does not guarantee that it will remain available at all times. We reserve the right to discontinue products, update product listings, or modify our product selection, subject to applicable law and any obligations arising from orders already accepted.
2. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights relating to the Casa Chiqui website, including its text, photographs, images, graphics, logos, designs, and other content, belong to Casa Chiqui or the respective rights holders.
You may access and use website content for personal, non-commercial purposes. Copying, reproducing, distributing, modifying, publishing, or commercially exploiting any website content without prior written authorization from the relevant rights holder is prohibited, except where permitted by applicable law.
Nothing in these Terms & Conditions grants you ownership of any intellectual property belonging to Casa Chiqui or third parties.
3. PRODUCTS AND PRODUCT INFORMATION
Casa Chiqui makes reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, and other information displayed on the website are accurate and up to date.
However, many of our products feature handcrafted techniques, natural materials, and individual artistic details. As a result, slight variations in color, texture, shape, dimensions, or finish may occur. Such variations may be part of the distinctive character of a handcrafted item.
Colors displayed on your screen may also differ from the actual product due to your device, display settings, or lighting conditions.
If you have questions about a product before purchasing it, please contact us for additional information.
4. PRICES AND PRODUCT AVAILABILITY
Product prices are displayed on our website and may be changed from time to time, subject to applicable law.
Unless otherwise stated, displayed prices do not include shipping costs. Any applicable shipping charges will be communicated during checkout or before the order is confirmed.
Applicable taxes, duties, or other charges will be handled in accordance with the laws governing the transaction and the information provided at checkout.
If a product becomes unavailable after an order has been placed, we will contact you to explain the available options, which may include a refund where appropriate.
We reserve the right to correct genuine pricing, typographical, or listing errors, subject to applicable consumer protection laws. Nothing in this section limits any rights you may have under mandatory law.
5. ORDERS AND ORDER CONFIRMATION
When you place an order, you agree to provide accurate, complete, and current information, including your contact details, billing information, and delivery address.
After receiving your order, we may send an acknowledgment by email. An automated acknowledgment does not necessarily mean that the order has been finally accepted.
If we are unable to fulfill an order, for example because a product is unavailable or a transaction cannot be verified, we will contact you and arrange any applicable refund.
Please review your order details carefully before completing your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or shipping.
6. PAYMENT
Payments must be completed using the payment methods made available during checkout.
Transactions may be processed by third-party payment service providers. Their terms and privacy policies may apply to the processing of your payment information.
Casa Chiqui does not intend to store full payment card numbers or security codes on its website.
Orders may be subject to payment authorization and security checks. If a payment is declined or cannot be verified, the order may be delayed or canceled, subject to applicable law.
7. SHIPPING AND DELIVERY
Casa Chiqui offers delivery options according to product availability, destination, and the shipping methods available for each order.
Shipping costs, estimated delivery times, international delivery conditions, and other applicable details will be communicated during checkout or through our customer service team.
Delivery estimates are provided for guidance and may vary due to customs procedures, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.
For international orders, import duties, customs charges, and other destination-country fees may apply. Unless otherwise stated or required by law, these charges are the customer’s responsibility.
For complete information about delivery arrangements, please consult our Shipping & Returns policy:
https://www.casachiqui.com/envios-y-devoluciones
Nothing in these Terms & Conditions excludes any delivery or consumer rights that cannot legally be excluded.
8. RETURNS, EXCHANGES, AND REFUNDS
Returns, exchanges, and refunds are handled in accordance with our published Shipping & Returns policy and applicable consumer protection laws.
Please review the relevant policy before placing your order for information about return eligibility, time limits, procedures, shipping costs, and refund arrangements.
Shipping & Returns:
https://www.casachiqui.com/envios-y-devoluciones
If you need assistance with a return or exchange, contact our customer service team using the contact details provided below.
Nothing in these Terms & Conditions is intended to restrict mandatory consumer rights, including any applicable statutory rights concerning defective or non-conforming products.
9. CUSTOMER RESPONSIBILITIES
When using our website, you agree to provide truthful information, use the website lawfully, and refrain from activities that could compromise its security, availability, or proper operation.
You must not attempt to gain unauthorized access to our systems, interfere with website functionality, introduce malicious software, or misuse our content or services.
We reserve the right to take reasonable action against unlawful or abusive website activity, subject to applicable law.
10. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use external services, including payment processors and delivery providers.
These services may operate under their own terms, conditions, and privacy policies. Casa Chiqui is not responsible for the independent content or practices of third-party websites, except where responsibility cannot be excluded under applicable law.
We encourage you to review the relevant third-party terms before using their services.
11. LIMITATION OF LIABILITY
Casa Chiqui makes reasonable efforts to maintain accurate website information and reliable website functionality. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available without temporary technical issues.
To the extent permitted by applicable law, Casa Chiqui will not be liable for indirect or consequential losses arising from the use of the website where such liability may lawfully be excluded.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any mandatory consumer rights or liability that cannot legally be restricted.
12. PRIVACY AND PERSONAL INFORMATION
Casa Chiqui respects your privacy and handles personal information in accordance with its Privacy Policy and applicable data protection laws.
Our Privacy Policy explains how personal information may be collected, used, stored, and shared when you browse our website, place an order, or subscribe to our newsletter.
Please review our Privacy Policy for more information.
13. CHANGES TO THESE TERMS & CONDITIONS
Casa Chiqui may update these Terms & Conditions when necessary to reflect changes in our products, services, website operations, or legal obligations.
The latest version will be published on this page with its updated date. Changes will apply as permitted by applicable law and will not override rights or obligations that have already arisen under an existing order.
We encourage you to review this page periodically.
14. GOVERNING LAW AND CONSUMER RIGHTS
These Terms & Conditions are subject to applicable laws and regulations.
Nothing in these Terms & Conditions is intended to deprive consumers of mandatory protections available under the laws that apply to their purchases.
Any dispute will be handled in accordance with applicable law and the jurisdiction of the competent authorities or courts, as appropriate.
15. CONTACT INFORMATION
If you have questions about these Terms & Conditions, a product, or an order, please contact Casa Chiqui using the details below.
Casa Chiqui
Address: Calle de la Universidad No. 36-127, Within the Walled City, Cartagena, Colombia.
Email: c@casachiqui.com
Phone: +57 317 437 6864
Website: https://www.casachiqui.com/
We will be happy to assist you with your questions and requests.
Thank you for choosing Casa Chiqui.
