Privacy Policy
Last Updated: October 12, 2026
At Casa Chiqui, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, subscribe to our newsletter, or contact us.
By using our website, you acknowledge this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information.
1. Information We Collect
We may collect the following categories of personal information, depending on how you interact with our website.
Personal and Contact Information
When you place an order, contact us, or subscribe to our newsletter, we may collect your name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information
When you make a purchase, we may collect information about the products you order, your transaction details, order history, delivery preferences, and related customer service communications.
Payment information is processed by the applicable payment service provider. We do not intend to store full payment card numbers or security codes on our website.
Newsletter Information
If you subscribe to our newsletter, we collect your email address and, where applicable, your subscription preferences and consent records so that we can send you special offers, news, and updates about new collections.
Technical Information
When you visit our website, certain information may be collected automatically, depending on the website’s configuration. This may include your IP address, browser type, device information, pages visited, and interactions with our website.
We may also use cookies and similar technologies to support website functionality, remember preferences, understand website performance, and, where enabled and permitted, measure marketing effectiveness.
2. How We Use Your Information
Casa Chiqui may use your personal information for the following purposes:
To process, confirm, fulfill, and deliver your orders.
To manage payments, returns, exchanges, and customer service requests.
To communicate with you about your purchases, deliveries, and account-related matters.
To send newsletters, promotional offers, and new collection announcements when you have subscribed or otherwise authorized these communications.
To operate, maintain, secure, and improve our website and shopping experience.
To detect and prevent fraud, unauthorized transactions, and other security issues.
To comply with applicable legal, accounting, tax, and regulatory obligations.
We will process personal information only for legitimate and disclosed purposes and in accordance with applicable data protection laws.
3. Newsletter and Marketing Communications
When you subscribe to our newsletter, you may receive emails about exclusive offers, special promotions, new arrivals, and upcoming collections.
You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.
Unsubscribing from promotional communications will not prevent us from sending essential messages relating to an existing order or another transaction.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure that essential features work correctly and to improve your browsing experience.
Depending on the technologies enabled on our website, cookies may be used to:
Remember your shopping cart and preferences.
Support website security and functionality.
Analyze website traffic and performance.
Measure advertising or marketing campaigns.
You can manage cookies through your browser settings and, where available, our website’s cookie preference tool. Disabling certain cookies may affect some website features.
Where required by applicable law, non-essential cookies will only be activated after you provide the appropriate consent.
5. How We Share Your Information
We may share relevant personal information with trusted third parties when necessary to operate our business and provide our services. These may include:
Payment providers, to process and verify transactions.
Shipping and delivery providers, to deliver purchased products.
Website hosting and technology providers, to maintain and secure our website.
Email marketing providers, to manage newsletter subscriptions and communications, where applicable.
Analytics and security providers, where these services are enabled.
Professional advisers and public authorities, when disclosure is necessary to comply with applicable legal obligations or protect our legitimate rights.
These parties may process personal information only as permitted by applicable law and the arrangements governing their services.
We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to us.
6. International Data Transfers
Casa Chiqui serves customers who may be located in different countries. Some of our service providers may process personal information outside the country in which you reside.
Where international transfers occur, we will take the measures required by applicable data protection laws to ensure that your information receives appropriate protection.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining relevant business records, resolving disputes, and complying with legal obligations.
When personal information is no longer required, we will delete it or securely anonymize it, subject to applicable legal retention requirements.
Newsletter information will be retained while you remain subscribed or as otherwise permitted or required by applicable law.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
9. Your Privacy Rights
Depending on your location and the applicable law, you may have the right to:
Request access to the personal information we hold about you.
Request correction or updating of inaccurate or incomplete information.
Request deletion of your personal information where legally applicable.
Withdraw consent to certain types of data processing.
Object to or request restrictions on certain processing activities, where applicable.
Unsubscribe from marketing communications at any time.
Submit a complaint to the relevant data protection authority.
For individuals whose personal information is processed under Colombian law, these rights include those established under Law 1581 of 2012, subject to the applicable legal conditions and exceptions.
To exercise your rights, please contact us using the details provided in the Contact Us section below. We may request information reasonably necessary to verify your identity before responding.
10. Children’s Privacy
Our website is intended for individuals who can legally make purchases under the laws applicable to them. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.
If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the situation and take any action required by law.
11. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.
Casa Chiqui is not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like more information about how your personal information is handled, please contact us using the details below.
Casa Chiqui
Address: Calle de la Universidad No. 36-127, Within the Walled City, Cartagena, Colombia.
Email: c@casachiqui.com
Phone: +57 317 437 6864
For personal data protection matters, you may contact us using the email address above. You may also have the right to submit a complaint to the competent data protection authority in accordance with applicable law.
Thank you for trusting Casa Chiqui. We are committed to treating your personal information with care and respect.
